Technology Advisory | Terra Firma Business Consulting

Transforming Accessibility: A Digital Evolution in the Non-Profit Sector

Case Studies, Cloud, Digital Strategy & Transformation, Technology Advisory

What if every call for help could be answered faster, smarter, and more compassionately – no matter where it came from?
In 2016, a national not-for-profit organisation unified its national operations, bringing together previously separate territories under one domain. But behind the scenes, its contact centres remained fragmented – each using bespoke, disconnected systems that made it difficult to share information, respond quickly, or provide consistent support.
By 2021, the need for change was clear. The organisation set out to transform how it connected with people in need, whether they were seeking financial assistance, crisis support, housing or simply someone to talk to.

Securing the Frontline: Strategic Enablement for Public Confidence in Health Services

Business Improvement, Case Studies, Cyber Security, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

Business Improvement, Case Studies, Cloud, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.

Implementation Of Ransomware Defender

Case Studies, Cyber Security, Technology Advisory

Terra Firma helped to secure Australia’s IT infrastructure by providing project management and advancing a telecommunication company’s security applications and business resilience.

Cross-functional collaboration crucial for technology transformations

Articles, Business Improvement, Digital Strategy & Transformation, Technology Advisory

With the IT technology spend to continuously increase by 10.4% year-on-year (1), the urgency to drive technology transformations efficiently and successfully is evident.

Agile Implementation of Salesforce

Agile, Case Studies, Cloud, Service Management, Technology Advisory

When Simply Energy embarked on a Salesforce implementation, Terra Firma were selected as their strategic partner to deliver this new capability into their business.