Digital Strategy & Transformation

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

What started as a pilot became a turning point – a breakthrough in AI.
In the face of mounting pressures and limited resources, one public sector team turned to AI not just to survive – but to thrive. Amidst restructures and mounting workloads, staff were struggling to meet demands with limited tools and support. Through the strategic implementation of AI, specifically Microsoft 365 Copilot, this team discovered a smarter and faster way to work. What began as a pilot evolved into a transformative shift in how work gets done.

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