AI Readiness Delivered: The Path to a Prioritised Transformation Roadmap for a Victorian Council

A Victorian local council engaged Terra Firma to design an organisation-wide AI and automation programme. Through discovery workshops across four operating divisions, we surfaced approximately 300 opportunities and consolidated them into a single prioritised, evidence-based roadmap that was endorsed by the Executive Leadership Team.
Situation

A Victorian Local Council engaged Terra Firma in 2026 to design an organisation-wide AI and automation programme.

The Council sought to identify and prioritise AI opportunities across four operating divisions, establish governance and data maturity foundations, and develop a business case and multi-year roadmap to guide future investment and adoption.

Solution

Terra Firma assessed organisational AI readiness and developed a prioritised transformation roadmap, consolidating hundreds of opportunities into a single evidence-based programme of work aligned to organisational priorities and implementation readiness

Our Approach
  • Facilitated discovery workshops across four operating divisions, identifying approximately 300 AI and automation opportunities.
  • Reviewed sector-wide local government AI use cases to benchmark opportunities and inform prioritisation.
  • Developed assessment frameworks covering governance, risk and data maturity.
  • Assessed opportunities against value, organisational readiness and implementation considerations.
  • Evaluated enabling technology capabilities and future-state requirements.
  • Developed a business case and multi-year roadmap for executive endorsement.
Outcomes

This work established the foundations for future AI, automation and data-driven transformation by identifying AI and automation opportunities across the organisation. Terra Firma implemented repeatable governance, risk and data maturity assessment frameworks, enabling a structured approach to evaluating opportunities and improving prioritisation and investment decision-making. Opportunities were validated against sector benchmarks and leading practice to ensure alignment with proven outcomes, resulting in Executive Leadership Team endorsement of the prioritised roadmap and programme of work.

To find out more about how Terra Firma can support your organisation’s digital roadmap, visit our Digital Technology Advisory page or contact us today.

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