Organisational Change | Terra Firma Business Consulting

Securing the Frontline: Strategic Enablement for Public Confidence in Health Services

Business Improvement, Case Studies, Cyber Security, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

Business Improvement, Case Studies, Cloud, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.

From Overload to Opportunity: How AI Sparked a New Era of Work

Case Studies, Digital Strategy & Transformation, Organisational Change, Project Services

What started as a pilot became a turning point – a breakthrough in AI.
In the face of mounting pressures and limited resources, one public sector team turned to AI not just to survive – but to thrive. Amidst restructures and mounting workloads, staff were struggling to meet demands with limited tools and support. Through the strategic implementation of AI, specifically Microsoft 365 Copilot, this team discovered a smarter and faster way to work. What began as a pilot evolved into a transformative shift in how work gets done.