Digital Strategy & Transformation | Terra Firma Business Consulting

Future Ready Government: Building Digital Foundations for Tomorrow’s Communities

Case Studies, Digital Strategy & Transformation

With climate resilience and digital transformation in mind, one council envisioned a smarter, more connected future for its community.
Faced with increasing demands for transparency, service excellence and climate resilience, a metropolitan council in Victoria embarked on a bold journey to modernise its digital landscape. With a newly appointed CEO championing customer-centricity and a community eager for smarter, greener services, the council partnered with Terra Firma to craft a future-ready ICT Strategy. The result? A transformative roadmap that empowers the council to deliver responsive, data-driven and sustainable services for years to come.

Transforming Accessibility: A Digital Evolution in the Non-Profit Sector

Case Studies, Cloud, Digital Strategy & Transformation, Technology Advisory

What if every call for help could be answered faster, smarter, and more compassionately – no matter where it came from?
In 2016, a national not-for-profit organisation unified its national operations, bringing together previously separate territories under one domain. But behind the scenes, its contact centres remained fragmented – each using bespoke, disconnected systems that made it difficult to share information, respond quickly, or provide consistent support.
By 2021, the need for change was clear. The organisation set out to transform how it connected with people in need, whether they were seeking financial assistance, crisis support, housing or simply someone to talk to.

Innovation in Action: A Council’s Digital Leap

Business Improvement, Case Studies, Digital Strategy & Transformation

In a world of accelerating change, one council chose to lead with purpose – through innovation, sustainability, and capability.
Faced with the dual pressures of climate resilience and digital disruption, a local government recognised the need to evolve. The goal was clear: cultivate innovation, sustainability, and capability across council. Terra Firma partnered with the council to co-create a transformative digital strategy, one that would empower staff, engage the community and build a dynamic ecosystem for future solutions.

Securing the Frontline: Strategic Enablement for Public Confidence in Health Services

Business Improvement, Case Studies, Cyber Security, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.

Building Trust in Healthcare Through Secure Digital Transformation

Business Improvement, Case Studies, Cyber Security, Digital Resilience, Digital Strategy & Transformation, PCI DSS

Healthcare depends on trust – between systems, providers and patients.
Patients and families rely on public health services not only for care, but for the safe handling of their most personal information, including financial data. When a major public health organisation in New South Wales sought to assess and strengthen its payment security across 22 health entities, Terra Firma was engaged to lead a transformation that would reinforce public trust at every level: transparency, accountability and robust data protection.

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

Business Improvement, Case Studies, Cloud, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.

From Overload to Opportunity: How AI Sparked a New Era of Work

Case Studies, Digital Strategy & Transformation, Organisational Change, Project Services

What started as a pilot became a turning point – a breakthrough in AI.
In the face of mounting pressures and limited resources, one public sector team turned to AI not just to survive – but to thrive. Amidst restructures and mounting workloads, staff were struggling to meet demands with limited tools and support. Through the strategic implementation of AI, specifically Microsoft 365 Copilot, this team discovered a smarter and faster way to work. What began as a pilot evolved into a transformative shift in how work gets done.

Modernising Legacy Systems For NFP

Case Studies, Digital Strategy & Transformation

How Terra Firma delivered the procurement process and business cases that provided a cost-efficient, compliant solution and paved our client’s way forward to implementation.

Cross-functional collaboration crucial for technology transformations

Articles, Business Improvement, Digital Strategy & Transformation, Technology Advisory

With the IT technology spend to continuously increase by 10.4% year-on-year (1), the urgency to drive technology transformations efficiently and successfully is evident.