In today’s globally competitive marketplace, being customer-centric is not enough. We know customers demand brands provide an experience which makes them feel special in return for their loyalty. The reality for most companies is that they are still looking at...
Business Improvement
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The Forgotten Phases of Governance
Three checkpoints where you need to stop and ask yourself some key questions
Are You Getting to the Heart of Your Customer Needs?
How happy are your customers? By now we all know about the power of a great question. We also know that our ability to utilise quality data to support decision making and expose new opportunities is constantly growing. The Market Research Industry has long been built...
Procurement Processes in the Pacific
Our redesign of a client’s procurement and finance functions to improve efficiency.
Five Steps to Successful Benefits Management
How do you know whether a project is a success?
How Effective Communication Enables Effective Project Delivery
Getting the message out can be simple, but getting it across can be incredibly challenging…
The True Value of Business Analysis
Understanding a project better than anyone else is the key to effective business analysis