Business Improvement | Terra Firma Business Consulting

Innovation in Action: A Council’s Digital Leap

Business Improvement, Case Studies, Digital Strategy & Transformation

In a world of accelerating change, one council chose to lead with purpose – through innovation, sustainability, and capability.
Faced with the dual pressures of climate resilience and digital disruption, a local government recognised the need to evolve. The goal was clear: cultivate innovation, sustainability, and capability across council. Terra Firma partnered with the council to co-create a transformative digital strategy, one that would empower staff, engage the community and build a dynamic ecosystem for future solutions.

Securing the Frontline: Strategic Enablement for Public Confidence in Health Services

Business Improvement, Case Studies, Cyber Security, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.

Building Trust in Healthcare Through Secure Digital Transformation

Business Improvement, Case Studies, Cyber Security, Digital Resilience, Digital Strategy & Transformation, PCI DSS

Healthcare depends on trust – between systems, providers and patients.
Patients and families rely on public health services not only for care, but for the safe handling of their most personal information, including financial data. When a major public health organisation in New South Wales sought to assess and strengthen its payment security across 22 health entities, Terra Firma was engaged to lead a transformation that would reinforce public trust at every level: transparency, accountability and robust data protection.

Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services

Business Improvement, Case Studies, Cloud, Digital Strategy & Transformation, Organisational Change, Project Services, Technology Advisory

What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.

Leveraging Lessons Learned for Better IT Program Delivery

Business Improvement, Case Studies

Terra Firma’s Post Implementation Review pinpointed key challenges from our client’s IT Transition Program, offering actionable insights to strengthen future program delivery.

Streamlining University Research Systems

Business Improvement, Case Studies

Terra Firma’s expert project team are the driving force behind the RIMS project implementation currently enhancing the user experience of HDR students and staff.

Business Process Mapping

Business Improvement, Case Studies

Creating opportunities for our client to improve financial systems and data flows

In-place Records Management

Business Improvement, Case Studies

Delivering a technical solution through stakeholder engagement and project management.

The Power of Excel and Power BI

Articles, Business Improvement

Terra Firma ran a lunchtime brown bag educational session for our consultants to learn about the built-in data management and reporting capabilities of Microsoft Excel and Power BI. Using the strengths of Dynamic Array Formulas and Power Query to dynamically and...