Cloud
We work with you to assess the Cloud benefits and limitations for your business, and manage the deployment of your infrastructure and services.
We help manage your holistic journey to the Cloud.
The Cloud is, put simply, a way to deploy services via the internet. Moving to the Cloud, enables access to a massive and global shared resource pool offering the potential to lower your upfront and ongoing IT costs. It also enables you to leverage IT expertise that you don’t necessarily have or want to keep in-house.
There are many benefits of moving to the Cloud, however, a measured approach must be taken in order to understand the risks, the real benefits to your business and which aspects of your IT will be moved into a Cloud solution.
We help you manage the holistic journey to the Cloud in a way that maximises the benefits and mitigates the risks.
At Terra Firma, we understand the Cloud market. We offer an impartial solution that is not aligned to any particular Cloud vendor and are able to recommend and implement the best Cloud solution for your business.
Our thinking
Transforming Accessibility: A Digital Evolution in the Non-Profit Sector
What if every call for help could be answered faster, smarter, and more compassionately – no matter where it came from?
In 2016, a national not-for-profit organisation unified its national operations, bringing together previously separate territories under one domain. But behind the scenes, its contact centres remained fragmented – each using bespoke, disconnected systems that made it difficult to share information, respond quickly, or provide consistent support.
By 2021, the need for change was clear. The organisation set out to transform how it connected with people in need, whether they were seeking financial assistance, crisis support, housing or simply someone to talk to.
Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services
What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.
Agile Implementation of Salesforce
When Simply Energy embarked on a Salesforce implementation, Terra Firma were selected as their strategic partner to deliver this new capability into their business.