Organisational Change
Whether it be managing the change for an entire program or single project, Terra Firma has the capability to provide an organisation with experienced resources.
When change is well managed, there are no surprises.
We offer the complete range of services across organisational change management from understanding and mapping the impact of the change to the business to providing resources skilled in change planning, managing stakeholders, communications and training.
The key to a successful change management project is to integrate the change into an organisation’s way of working, for it to become the status quo long after the project is complete. We don’t overcomplicate matters; we combine what we know about people with what we know about projects to offer a fit for purpose solution.
We can align with an organisation’s own way of managing the change, whether that’s using a bespoke method or an industry-recognised methodology or model such as PROSCI, Lean or PCI.
Our thinking
Securing the Frontline: Strategic Enablement for Public Confidence in Health Services
What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.
Redefining Accessibility: How Remote Work Enabled Uninterrupted Public Services
What happens when an entire workforce must go remote – overnight?
In the face of a global pandemic, a major government department was tasked with an extraordinary challenge: enable over 5,000 staff to work remotely, securely, and efficiently, without compromising the delivery of critical services to the community.
This wasn’t just a logistical shift, it was a transformation. Accessibility became the guiding principle, not only in terms of technology, but in how people connected, collaborated, and continued to serve. It was about ensuring that essential public services remained available, responsive, and inclusive to communities across the state.
From Overload to Opportunity: How AI Sparked a New Era of Work
What started as a pilot became a turning point – a breakthrough in AI.
In the face of mounting pressures and limited resources, one public sector team turned to AI not just to survive – but to thrive. Amidst restructures and mounting workloads, staff were struggling to meet demands with limited tools and support. Through the strategic implementation of AI, specifically Microsoft 365 Copilot, this team discovered a smarter and faster way to work. What began as a pilot evolved into a transformative shift in how work gets done.
Change and Release Management Review
Government departments receive modified and validated process document.
Structuring for decisions
A better way to execute what matters