Digital Strategy & Transformation
We collaborate closely with you to set a digital vision, develop a digital strategy based on latest technology, and group your organisational capabilities to create exceptional customer value. Together, we develop a strategy with the customer’s expectations at the centre of decision-making. A strategic roadmap will enable your business to achieve your digital milestones and align your internal teams.
Your digital strategy to growth and success
Whether it is a change in the market, a change in direction or a brand-new product offering, having a long-term strategy that informs your decision making, is the difference between business failure and future, long-standing success.
Digital acceleration drives companies to revisit and shape their digital strategies. Developing and executing long-term digital strategies is key for organisations to offer customers new and innovative product and service solutions. While the technology landscape is constantly evolving, so are the opportunities for innovation and new digital products.
We collaborate closely with you, clearly define your organisation’s vision, and develop an innovative, customer-led digital strategy.
Innovation and technology drive your customer-led roadmap
Technology and innovation drive your digital services offering and we enable you to strongly focus on the customer experience (CX). We work with your teams to develop a digital transformation roadmap and enable your organisation to collaborate at all levels so you can successfully achieve your digital goals.
Our thinking
Future Ready Government: Building Digital Foundations for Tomorrow’s Communities
With climate resilience and digital transformation in mind, one council envisioned a smarter, more connected future for its community.
Faced with increasing demands for transparency, service excellence and climate resilience, a metropolitan council in Victoria embarked on a bold journey to modernise its digital landscape. With a newly appointed CEO championing customer-centricity and a community eager for smarter, greener services, the council partnered with Terra Firma to craft a future-ready ICT Strategy. The result? A transformative roadmap that empowers the council to deliver responsive, data-driven and sustainable services for years to come.
Transforming Accessibility: A Digital Evolution in the Non-Profit Sector
What if every call for help could be answered faster, smarter, and more compassionately – no matter where it came from?
In 2016, a national not-for-profit organisation unified its national operations, bringing together previously separate territories under one domain. But behind the scenes, its contact centres remained fragmented – each using bespoke, disconnected systems that made it difficult to share information, respond quickly, or provide consistent support.
By 2021, the need for change was clear. The organisation set out to transform how it connected with people in need, whether they were seeking financial assistance, crisis support, housing or simply someone to talk to.
Innovation in Action: A Council’s Digital Leap
In a world of accelerating change, one council chose to lead with purpose – through innovation, sustainability, and capability.
Faced with the dual pressures of climate resilience and digital disruption, a local government recognised the need to evolve. The goal was clear: cultivate innovation, sustainability, and capability across council. Terra Firma partnered with the council to co-create a transformative digital strategy, one that would empower staff, engage the community and build a dynamic ecosystem for future solutions.