Business Improvement
Our approach to business improvement is always holistic; we link strategy to project execution and ultimately provide successful business outcomes.
Business improvement is about asking ‘how do we do it better?’
When starting a business improvement initiative, we don’t just look at doing things differently. In order to stay ahead, be compliant and ensure efficiency, we always ask: “How do we do it better?”
We are adept at gaining a sound understanding of the end-to-end systems and processes. We engage our key stakeholders right from the start, eliciting the right requirements to appropriately manage the outcome for the organisation’s internal business owner.
We offer the full range of business improvement services operating under a robust quality framework that covers people, processes and technology.
Our thinking
Innovation in Action: A Council’s Digital Leap
In a world of accelerating change, one council chose to lead with purpose – through innovation, sustainability, and capability.
Faced with the dual pressures of climate resilience and digital disruption, a local government recognised the need to evolve. The goal was clear: cultivate innovation, sustainability, and capability across council. Terra Firma partnered with the council to co-create a transformative digital strategy, one that would empower staff, engage the community and build a dynamic ecosystem for future solutions.
Securing the Frontline: Strategic Enablement for Public Confidence in Health Services
What happens when a public health crisis demands a 1,500-person response team in days – not weeks?
In times of crisis, trust in public systems becomes paramount. During the height of the COVID-19 pandemic, a Government Department faced an urgent challenge: rapidly mobilise a contact and trace centre to protect public health. Terra Firma was engaged to help deliver a secure, scalable solution that would not only support the workforce behind the scenes but also reinforce public trust in the government’s ability to respond swiftly, transparently and effectively.
Building Trust in Healthcare Through Secure Digital Transformation
Healthcare depends on trust – between systems, providers and patients.
Patients and families rely on public health services not only for care, but for the safe handling of their most personal information, including financial data. When a major public health organisation in New South Wales sought to assess and strengthen its payment security across 22 health entities, Terra Firma was engaged to lead a transformation that would reinforce public trust at every level: transparency, accountability and robust data protection.